erms of Service

Effective Date: July 3, 2026

Welcome to SLEEKOO. These Terms of Service ("Terms") govern your access to and use of the SLEEKOO website, products, and services. By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, please refrain from using our website.

1. Eligibility

By using this website, you represent that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. Products and Services

SLEEKOO strives to ensure that all product descriptions, images, specifications, and pricing displayed on our website are accurate and up to date.

However, we do not warrant that all information is free from errors, omissions, or inaccuracies. We reserve the right to correct any errors, update product information, modify pricing, or discontinue products at any time without prior notice.

Product images are provided for illustrative purposes only. Actual product appearance may vary slightly due to manufacturing updates or differences in screen displays.

3. Pricing and Currency

All prices displayed on our website are listed in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices are subject to change without prior notice. Promotional offers and discounts are available only during their advertised period and may not be combined unless explicitly stated.

4. Orders

Submission of an order does not constitute acceptance by SLEEKOO.

We reserve the right to accept, decline, or cancel any order at our sole discretion, including but not limited to cases involving:

• Product unavailability
• Pricing or technical errors
• Suspected fraudulent activity
• Incomplete or inaccurate customer information
• Inability to verify the order

If payment has already been processed (where applicable), any eligible refund will be issued in accordance with our Refund Policy.

5. Cash on Delivery (COD)

SLEEKOO offers Cash on Delivery services throughout the United Arab Emirates.

By selecting Cash on Delivery, you agree to:

• Provide accurate delivery information.
• Ensure someone is available to receive the shipment.
• Pay the full order amount upon delivery.

SLEEKOO reserves the right to verify Cash on Delivery orders before dispatch and may refuse future COD orders where repeated delivery refusals or unsuccessful delivery attempts have occurred.

6. Shipping and Delivery

Delivery times provided on our website are estimates only and are not guaranteed.

While we make every reasonable effort to deliver orders promptly, delays may occur due to factors beyond our control, including courier operations, weather conditions, public holidays, customs procedures, or unforeseen events.

Ownership and risk of loss pass to the customer upon successful delivery of the order.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

Customers are encouraged to review the Refund Policy before placing an order.

8. Customer Responsibilities

You agree to:

• Provide accurate and complete information.
• Maintain the confidentiality of your account information, where applicable.
• Use the website only for lawful purposes.
• Refrain from activities that may disrupt or interfere with the operation or security of the website.
• Not submit fraudulent, misleading, or unauthorized orders.

9. Intellectual Property

All content available on this website, including but not limited to logos, trademarks, product images, graphics, videos, text, website design, software, and other materials, is the exclusive property of SLEEKOO or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written consent from SLEEKOO.

10. Disclaimer of Warranties

Except as required by applicable law, all products and services are provided on an "as available" and "as is" basis.

SLEEKOO makes no express or implied warranties regarding uninterrupted website availability, error-free operation, or compatibility with all devices and browsers.

Nothing in these Terms excludes or limits statutory consumer rights that cannot be excluded under applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, SLEEKOO shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or relating to the use of our website, products, or services.

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order, except where prohibited by law.

12. Privacy

Your privacy is important to us. The collection, storage, and use of your personal information are governed by our Privacy Policy.

By using our website, you consent to the practices described in our Privacy Policy.

13. Third-Party Services

Our website may integrate with third-party services, including payment providers, shipping companies, analytics providers, and other service providers.

SLEEKOO is not responsible for the content, policies, or practices of third-party websites or services.

14. Amendments

SLEEKOO reserves the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this page. Continued use of the website constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates, without limiting any mandatory consumer rights available under applicable legislation.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

SLEEKOO Customer Support

Email: purchasing@sleekollc.net

Phone / WhatsApp: +971 54 495 4660

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UAE Time)

Our Commitment

At SLEEKOO, we are dedicated to providing high-quality products, transparent business practices, secure shopping, and responsive customer support. We appreciate the trust our customers place in us and strive to deliver an exceptional shopping experience with every order.